Privacy Policy

Equinox Custom Signs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, submit a form, or communicate with us, including via SMS.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number (including mobile number for SMS communication)
• Mailing or billing address
• Order and transaction details
• Information submitted through contact forms, quote requests, surveys, or newsletter sign‑ups

We may also collect non-personally identifiable information such as browser type, device information, and website usage data through cookies and analytics tools.

2. How We Use Personal Information

We use the information we collect for the following purposes:

• To process orders, payments, and transactions
• To communicate with you about orders, services, or inquiries
• To provide customer support
• To send service-related emails, notifications, or SMS messages
• To improve our website, services, and user experience
• To administer promotions, surveys, or other site features
• To comply with legal obligations and enforce our policies

SMS Terms of Service:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Equinox Custom Signs. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at equinoxcustomsigns.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

3. SMS Consent and Data Sharing

SMS consent is not shared with third parties or affiliates.

Your mobile number and SMS opt-in information are used only for communications directly from Equinox Custom Signs and are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

4. Who We Share Personal Information With

We do not sell or trade your personally identifiable information.

We may share personal information only with:

• Trusted service providers who assist with website hosting, payment processing, communications, or business operations, and who are required to keep your information confidential
• Payment gateway providers (payment information is processed securely and not stored on our servers)
• Legal or regulatory authorities when required to comply with the law or protect rights, safety, or property

Non-personally identifiable information may be shared for analytics, marketing, or advertising purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Process shopping cart items
• Understand website traffic and usage
• Improve website performance and user experience

You can choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.

7. Your Privacy Rights

You may:

• Request access to or correction of your personal information
• Opt out of marketing emails by using the unsubscribe link
• Opt out of SMS messages by replying STOP to any message

To make a request, contact us using the information below.

8. Changes to This Privacy Policy

Any changes to this Privacy Policy will be posted on this page. Updates become effective immediately upon posting.

9. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Equinox Custom Signs
3900 Westerre Pkwy, Suite 300,
Innsbrook, VA, 23233
Phone: 804-801-4048